Monday, April 29, 2013

DELIVERY AND NOT STATISTICS AS PERFORMANCE INDICATOR




The Police, as a coercive arm of the state, traditionally enjoy a dismal position on the credibility quotient of our society. However, the police hold highest recall during dire distress or crisis - be it collective or personal.  Psychologically, this is a situation of 'Love' and 'Hate' being the same kind of response. It implies that the community at large has still not grown 'indifferent' towards the delivery potential of the Police, and neither has the 'Police' become as 'hopeless' as it is often portrayed. Moreover, the Police's dismal image is not so much due to its own ills and handicaps, but due to the way it has been treated in terms of its organizational needs and sustenance over the years. Its fate seems to be similar with the great warrior Ghatotkacha of 'Mahabharata'. He was a child born out of a non-conventional, non-recognized marriage between Bheema (one of the Pandavas) and Hidimba (a tribal woman referred as 'Rakshasi') during the Pandavas in exile (reminds me of government in exile). He was deprived of the love and caring as befitting to a son of the great Pandavas, but was used to his best potential when no one could face the wrath of the opposing forces of the Kauravas. He knew he would die on the battlefield, and this was also known to the great strategist Krishna; yet, Ghatotkacha pretended ignorance and fought until death for the glory of his father. On the other hand Abhimanyu was reared in royal traditions with all the classical teaching of state craft. Both youngsters laid their lives fighting for 'Dharma' yet Ghatotkacha's sacrifice is rarely remembered the way Abhimanyu is lauded and eulogized. Today’s Police is like a Ghatotkacha in our post independence, contemporary society - everyone needs it, everyone uses it, but no one owns responsibility for it, and finally no one wants to be identified with it.
It is only in the post-Independent era that the Police have begun to be considered as a potent tool of 'social engineering' due to its reach into the varied activities of civic society and its multi-cultural, multifaceted interaction with the widest possible cross section of people. It always is viewed as an instant delivery machine - be it for social justice or personal favors (legal or extra-legal). However, the cosmetic ethics of ‘social engineering’ has got smudged owing to its exposure to the unkind weather of conflicting expectations and manipulations. Today, the police stand at the cross roads of surging expectations of community on the one hand, and the archaic machinery of governance which fails more than it delivers, on the other. Strides in technology and the communication boom coupled with myriad interface platforms have added more to its handicap than its strength.
While I appreciate and tend to subscribe to the noble idea of 'delivery' being the basis of judging performance, I am afraid to wonder whether it is not anachronistic to the fact that every development or work in our country is indeed statistics driven.
Will it work if only the police become delivery oriented, and the rest of the agencies and sectors keep on donning the hats of statistics? Delivery is a conglomerate of many inputs and variables. For example, it is much needed to secure an area with multiple police actions rather than a ‘Person’ residing in a particular locale; but would the police have the liberty to even decide on that line, let alone implement it? I am sure we all have been keen to deliver, but have succumbed at various levels to the demands of statistics needed to protect the corroding image and pretended legitimacy of lopsided governance. Where each police action is decided and molded to suit the political masters and their malleable partners, very negligible is left to police to decide.
However, as I pointed out in the opening Para, a lot is still in our hands to correct invent and share. We may create and train our people to strictly adhere to some of the basic indicators of ‘feel good factor’ for people whom we are under oath to serve. Performance assessment on the basis of crime statistics leads to skewed emphasis on prevention and detection of crime. Our personnel get busier in managing and manipulating data to project a better scenario of crime in their respective area than the actual situation on ground. While it creates false sense of good governance for the system in power, it breaches the basic edifice of faith and good will that is a prerequisite for a better police-community relationship. No police can perform well without the desired cooperation from people. The police are not only a tool for maintaining law & order and prevention & detection of crime, though it is the most pronounced role in general. They are leading instruments of all kinds of security arrangements and enforcement thereof, traffic management, counter-insurgency, implementation of minor acts having great bearing upon our local living condition and environment, security of women & children, intelligence of all variety and kinds and dissemination thereof and so on. It is really disheartening when the police are assessed on the basis of crime statistics alone and not for that plethora of responsibilities that they share and deliver with pride.
The police, I believe, have been kept alienated by design to remain under pressure and control of their self-proclaimed masters. We cannot change the external conditions and factors beyond our control, but we can change and correct things within our limits of activity and control. We may start appraisal of our men on the basis of a standardized ‘SOP’ (Standard Operating Procedure) and gradually make it like a thumb rule governing activity and performance of our forces. It certainly requires a resolve in unanimity which can only come from the top, and meticulously observed and monitored at various levels of leadership to thwart subversion or attempted tampering.
It is impossible to ensure ‘Ghatotkacha’ a social position like ‘Abhimanyu’, but it is always possible to earn genuine reverence and goodwill of the people who know and relish the contribution of a ‘Ghatotkacha’.

-       Mrityunjay kumar Singh -

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